Discovering your Import One-Stop Shop (IOSS) intermediary has gone bankrupt can feel overwhelming. However, quick, informed actions can significantly reduce disruptions to your business. This straightforward guide will help you regain control swiftly and, most importantly, ensure you don’t have to pause your sales!

Step 1: Verify the Situation

Immediately confirm your intermediary’s status through official EU tax authorities or directly from the intermediary. Official EU portals or local EU tax offices (such as Ireland’s Revenue.ie) are reliable sources for accurate updates.

Step 2: Assess Immediate Compliance Risks

Your intermediary’s bankruptcy invalidates your IOSS number, putting your business at risk of compliance violations, delayed shipments, and customer dissatisfaction. For example, during Eurora’s bankruptcy, VAT payments made to the intermediary weren’t forwarded to tax authorities, causing direct VAT claims against merchants. Quickly assess any outstanding VAT liabilities to avoid penalties.

Remove the invalid IOSS number immediately from your systems to avoid accidental use.

Step 3: Quickly Register with a New IOSS Intermediary

Promptly register with a new, reliable IOSS intermediary. EAS Project can register companies for IOSS in real-time—often within just a few hours—ensuring you face minimal downtime. You won’t need to stop your sales, as onboarding is exceptionally quick, allowing for seamless continuation of your business operations. EAS offers fully automated IOSS Solutions, that are directly integrated with most common eCommerce Platforms. With us, no manual reporting or data uploads are required. Start the process by registering here: EAS Registration

Step 4: Communicate Clearly with Your Customers

Inform customers promptly about any potential shipment delays or temporary issues with VAT. Transparency preserves trust and helps maintain customer satisfaction. Be prepared to refund VAT charged upon delivery and, ideally, customs processing fees.

Important Considerations

• Your new intermediary cannot file reports or transfer previously incurred taxes from your bankrupt intermediary.

• Keep invoices and payment receipts readily available. EU tax administrations typically accept these documents as proof of payment, helping you avoid double payments.

• Regularly monitor your emails (including spam folders) for communications from EU tax administrations, which may arrive in various languages. Tools like AI translators can be very helpful here.

Preventing Future Issues

Regularly monitor your IOSS intermediary’s status, and always maintain a backup plan to safeguard your business from future disruptions.

Act Now—Stay Compliant Without Interrupting Your Sales!

At EAS Project, we’ve successfully assisted hundreds of merchants in quickly resuming normal operations following IOSS intermediary bankruptcies. Our efficient onboarding ensures your business continues uninterrupted.

Contact EAS Project today and ensure your EU sales remain smooth, compliant, and profitable!